4 articles in this category
Six month of task. A 47-page playbook. Data showing 23% lower churn in pilot cohorts. The launch was supposed to be the crew's crowning achievement. I...
Two years ago, a community manager at a B2B SaaS company told me: 'Our retention rate hit 98% — and our community died.' Members stayed, but they stop...
It was supposed to be a launch party. 1,200 people joined in the opening 12 hours. By hour 48, only 14 were talking. By day five, zero. According to p...
Picture this: You run a Slack community for a B2B developer instrument. DAU climbs 40% quarter over quarter. Dashboard looks great. But your quarterly...